Subscription terms
Biltong Fix, Eckertstraat 18-T, 8263CB Kampen, Netherlands. KvK 88002810, VAT NL004521460B82, getmy@biltongfix.com.
- What you get. A subscription delivers your chosen products at the frequency you pick (every month, 45 days or 2 months). Subscriptions get a discount on every delivery: 10% monthly, 5% every 45 days, 2.5% every 2 months.
- Minimum of 2 deliveries. Every subscription runs for a minimum of 2 paid deliveries. You can cancel in the customer portal once the 2nd delivery has been paid. During the first 2 deliveries you cannot skip, pause or postpone a delivery. This minimum applies to subscriptions started on or after 16 October 2026; subscriptions started earlier keep their existing terms.
- After that. The subscription continues automatically at the same frequency. You can cancel any time in your customer portal at biltongfix.com/tools/recurring/login. A cancellation before your next billing date means you will not be charged again. You get an email confirming the end date.
- Price. Prices do not change during the minimum. Any later change is announced at least 30 days in advance, and you may cancel before it applies.
- 14-day withdrawal right. Within 14 days after receiving your first delivery you can withdraw from (cancel) your subscription without giving a reason, even during the minimum. Use our online withdrawal form at biltongfix.com/pages/herroeping (no account needed) or email getmy@biltongfix.com. After withdrawal there are no further deliveries or charges. Products already delivered cannot be returned or refunded, because biltong is a natural food product and our packs are sealed for hygiene reasons.
- Ending early. Outside the withdrawal period, cancelling before the 2nd delivery is not possible in the customer portal. There is no early-exit fee; the only commitment is the minimum of 2 deliveries. If something has gone wrong, contact us at getmy@biltongfix.com.
- Faulty or late deliveries. Your legal rights for damaged, spoiled or wrong products always apply. If we fail to deliver, you can end the subscription without cost.
- Multiple subscriptions. The minimum applies to each subscription separately.

